1. About this policy

Empire Barbers Pty Ltd (ABN 23 641 954 056), trading as Empire Barbershop ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. What we collect

The personal information we may collect includes:

  • Your name, email address and phone number;
  • Appointment and service history;
  • Payment information (processed by our booking partner Bookzyr and our payment processor — we do not store full card numbers);
  • Communications between you and us (e.g. SMS, email, in-shop notes about preferences).

3. How we collect it

Mostly directly from you, when you book an appointment, walk in, contact us, or use our website. We may also receive information from third parties such as Bookzyr or Google Business Profile.

4. How we use it

We use your personal information to:

  • Schedule, confirm and manage your appointments;
  • Provide our services and communicate with you about them;
  • Process payments;
  • Send appointment reminders, follow-ups, and (with your consent) marketing material;
  • Improve our services and website;
  • Comply with legal obligations.

5. Who we share it with

We share your information with:

  • Our booking platform (Bookzyr) and payment processor;
  • Service providers who help us run the business (e.g. SMS gateway, hosting);
  • Government authorities where required by law.

We do not sell your personal information.

6. Cookies & analytics

Our website may use cookies and analytics tools (e.g. Google Analytics) to understand how visitors use the site. You can disable cookies in your browser settings — some site features may not work correctly if you do.

7. Security

We take reasonable steps to protect your personal information from loss, misuse and unauthorised access. No system is completely secure, but we use industry-standard safeguards.

8. Access & correction

You have the right to access the personal information we hold about you and to ask us to correct it. To make a request, contact us using the details below.

9. Complaints

If you have a privacy complaint, please contact us first. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

10. Contact

Empire Barbershop
3A Station St, Oakleigh VIC 3166
0422 261 779
support@empirebarbershop.com.au